RESUME

Victoria C. Walters                                                              vcpwalters@gmail.com 

Frontline Education, Greater Philadelphia, PA               July 2019-May 2020

UX Researcher

  • Specialized in discovery customer interviews, unmoderated usability studies setup, and stakeholder alignment workshops.
  • Implemented and trained product and design team on research tool, UserZoom, which allowed for faster testing by 3 weeks per project.
  • Served as the dedicated UX research resource for UX design and product management across 7 departments throughout the organization.
  • Played a key role in scaling UX Ops by conducting tool evaluation, bringing in UserZoom, and assembling a research contact repository.
  • Re-organized structure and co-facilitated weekly critiques.

Intevity, Philadelphia, PA                                                June 2018-July 2019

UX Designer

  • Served as UX/UI designer for the Department of Labor ECOMP site leading the design effort to move from Flash to HTML5.
  • Led design review meetings with the client bi-weekly using Invision and communicated with the client regularly on changing requirements.
  • Designed with usability and accessibility best practices, as well as   adhered to current design standards as top priorities.
  • Co-led weekly Intevity book club which was recognized by executives as an experience to help grow employees and bring in new ideas.

Intevity, Philadelphia, PA                              June 2017-June 2018

Associate Business Experience Designer

  • Served as UX/UI designer through major branding changes and learned design interaction software to deliver assets to the client.
  • Planned, participated, scribed, and performed project management in a requirements gathering workshop.
  • Planned, co-facilitated, and created slide decks for client participatory design thinking workshops.

Plannerzone, Philadelphia, PA                              July 2015-March 2017

Strategist/Researcher

  • Facilitated and planned online and in-person design thinking workshops to map staffing agency divisions’ customer journey paths.
  • Moderated virtual and in-person co-development customer journey map sessions; guided participants engaged and encouraged to complete tasks.
  • Managed projects from start to finish: delegated tasks in project management software, coordinated recruits, developed processes for the team, coordinated travel, drafted discussion guides, and screeners.
  • Handled recruit, facility needs, room set up, and video for a 2-day co-development workshop with 3 stakeholder groups and contributed recommendations to the final report and infographic. 

SKILLS: Design thinking workshops, user interviews, customer journeys, prototyping, wireframing, personas, information architecture, workflow diagrams, UI design, Agile, curiosity, collaboration, team mentality, accessibility

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduate

Major:   International Business, Marketing

American Graphics Institute

UX Design Certificate

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s