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Victoria C. Walters vcpwalters@gmail.com
Frontline Education, Greater Philadelphia, PA July 2019-May 2020
UX Researcher
- Specialized in discovery customer interviews, unmoderated usability studies setup, and stakeholder alignment workshops.
- Implemented and trained product and design team on research tool, UserZoom, which allowed for faster testing by 3 weeks per project.
- Served as the dedicated UX research resource for UX design and product management across 7 departments throughout the organization.
- Played a key role in scaling UX Ops by conducting tool evaluation, bringing in UserZoom, and assembling a research contact repository.
- Re-organized structure and co-facilitated weekly critiques.
Intevity, Philadelphia, PA June 2018-July 2019
UX Designer
- Served as UX/UI designer for the Department of Labor ECOMP site leading the design effort to move from Flash to HTML5.
- Led design review meetings with the client bi-weekly using Invision and communicated with the client regularly on changing requirements.
- Designed with usability and accessibility best practices, as well as adhered to current design standards as top priorities.
- Co-led weekly Intevity book club which was recognized by executives as an experience to help grow employees and bring in new ideas.
Intevity, Philadelphia, PA June 2017-June 2018
Associate Business Experience Designer
- Served as UX/UI designer through major branding changes and learned design interaction software to deliver assets to the client.
- Planned, participated, scribed, and performed project management in a requirements gathering workshop.
- Planned, co-facilitated, and created slide decks for client participatory design thinking workshops.
Plannerzone, Philadelphia, PA July 2015-March 2017
Strategist/Researcher
- Facilitated and planned online and in-person design thinking workshops to map staffing agency divisions’ customer journey paths.
- Moderated virtual and in-person co-development customer journey map sessions; guided participants engaged and encouraged to complete tasks.
- Managed projects from start to finish: delegated tasks in project management software, coordinated recruits, developed processes for the team, coordinated travel, drafted discussion guides, and screeners.
- Handled recruit, facility needs, room set up, and video for a 2-day co-development workshop with 3 stakeholder groups and contributed recommendations to the final report and infographic.
SKILLS: Design thinking workshops, user interviews, customer journeys, prototyping, wireframing, personas, information architecture, workflow diagrams, UI design, Agile, curiosity, collaboration, team mentality, accessibility
EDUCATION:
TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, Graduate
Major: International Business, Marketing
American Graphics Institute
UX Design Certificate
victoriacwalters.com 