To see the work click here 👇🏾

---

Project: A series of different forms of user research for an undisclosed insurance company aptly renamed “Not Another Insurance Company (NAIC).”  Performed a series of 3 projects doing interviews, focus groups, and finally a workshop to help this company improve their implementation process.

Role:

• Helped develop the methodology used to complete the interviews
• Served as the client liaison to the moderator
• Sourced and ran the tech setup to record the screen and the respondent’s facial expressions during the interviews
• Took notes using a rainbow chart as well as live using Morae software
• Contributed to the report and designed mockups to propose an on boarding tutorial and future research