During my time at Plannerzone I worked on a project with an undisclosed insurance company. In 2016 we worked on a series of 3 projects doing interviews, focus groups, and finally a workshop to help this company improve their implementation process. I helped develop the methodology we used to complete these interviews, served as the client liaison to the moderator, and ran the tech setup to record the screen and the respondent’s facial expressions during the interviews. I contributed to the report and designed mockups to propose an on boarding tutorial.
To see a case study of the work CLICK HERE.