Not Another insurance company
Project: A series of different forms of user research for an undisclosed insurance company aptly renamed “Not Another Insurance Company (NAIC).” Performed a series of 3 projects doing interviews, focus groups, and finally a workshop to help this company improve their implementation process.
- Helped develop the methodology used to complete the interviews
- Served as the client liaison to the moderator
- Sourced and ran the tech setup to record the screen and the respondent’s facial expressions during the interviews
- Took notes using a rainbow chart as well as live using Morae software
- Contributed to the report and designed mockups to propose an on boarding tutorial and future research
Bath and Body works
Project: End to end user testing on the new Bath and Body Works Loyalty App.
- Helped to develop recruiting criteria
- Supported senior researcher in conducting user research in the lab
- Edited and produced basic highlight videos
- Mocked up screens between testing days to show new workflows to testers
- Analyzed and synthesized findings to help write final report
- Aided senior researcher in delivering findings to client